▹AI voice agent orchestration layer managing thousands of concurrent campaign calls with state machines
▹Real-time call event pipeline via Kafka (dialed, connected, completed, outcome) feeding the analytics dashboard
▹Campaign scheduler with rate limiting, DNC list management and time-zone aware dialing windows
▹Funnel analytics engine computing conversion rates per stage, agent performance and cost per lead
▹Multi-tenant access control for agency and client isolation with fine-grained permissions